Privacy Policy

Last updated 18 October 2026

This policy explains how ProBuild Roofing collects, uses and looks after your personal information when you use this website, send us an enquiry or call us. ProBuild Roofing is the trading name of PROBUILD ROOFING SYDNEY PTY LTD (ABN 60 689 602 926). In this policy, "we", "us" and "our" mean that company.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

When you send an enquiry through the form on this website, we collect:

• your first name and last name
• your phone number
• your email address
• the service you are interested in (for example roof repairs, replacements, gutters or painting)

When you call us, we receive your phone number and anything you tell us during the call. Calls may be recorded (see Phone calls below).

When you visit the website, some information is collected automatically. This includes the pages you view, the time and date of your visit, your device and browser type, your approximate location (based on your internet connection), and how you reached the site, such as from a Google search or a Google advertisement.

How we use it

• to contact you about your enquiry, arrange an inspection and prepare a quote
• to carry out and support any work you engage us to do
• to keep records of our enquiries and jobs
• to protect the enquiry form from spam and abuse
• to understand how the website is used and to measure and improve our advertising

We do not sell your personal information.

Cookies, analytics and advertising

This website uses cookies and similar technologies from our advertising and analytics provider, Google. We use them to:

• understand how people use the website, such as which pages are viewed and whether an enquiry was sent
• see which of our advertisements lead to an enquiry or a phone call
• show our advertisements to people who have visited this website before, on other websites and apps
• understand our audience in general terms, such as broad age ranges and interests, across the devices people use

These cookies and identifiers may be our own or Google's, and they can be used together. We only see combined reports, not who you are.

When you send an enquiry, some of the details you give us (your name, email address and phone number) are shared with Google in a hashed (scrambled) form. This helps us measure which advertisements lead to enquiries. These details are not shared in readable form.

You can control cookies through your browser settings. You can turn off personalised advertising from Google at My Ad Center, and opt out of Google's website analytics with its opt-out browser add-on. Turning cookies off may stop parts of this website working as intended. You can read how Google uses information from sites that use its services.

Phone calls

The phone number on this website is a call tracking number. Your call is connected straight to us. Details of each call, such as your phone number, the time, how long it lasted and how you reached our website, are recorded so we can see which advertisements lead to calls.

Calls may be recorded. We use recordings to keep an accurate record of your enquiry and any quote, and for quality and training. Recordings are stored by our call tracking provider and kept only for as long as we need them. If you would rather your call was not recorded, you can contact us by email or through the enquiry form instead.

Spam protection

The enquiry form uses a spam-protection service. It checks whether a form is being sent by a person or an automated program, using information about your device and how you use the page.

Who we share it with

• our advertising, analytics, call tracking and spam-protection providers, as described above
• trusted service providers who help us run our business, such as website hosting and email, who are required to keep it confidential
• anyone you ask us to share it with, or where the law requires or allows it

Some of these providers may store and process information on servers outside Australia, including in the United States.

Storage and security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. We keep it only for as long as we need it to respond to you, carry out work, and meet our legal and business record obligations. After that we delete it or remove anything that identifies you.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below. We will respond within a reasonable time, usually 30 days.

Questions and complaints

If you have a question about this policy or a concern about how we have handled your information, please contact us first so we can try to fix it:

• Phone: 1300 650 841
• Email: enquiries@probuildroofs.com.au

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed.